Terms and Conditions
I.DEFINITIONS:
1. Artistica Tours: Refers to IRDA ehf, a tourism specialist providing various services including sightseeing tours, day tours, holiday packages, tailor-made travel services, airport transfers, pick-up and drop-off services.
2. Services: Include all offerings provided by Artistica Tours as mentioned above, encompassing sightseeing tours, day tours, holiday packages, tailor-made travel services, airport transfers, pick-up and drop-off services, and any other related tourism services provided by Artistica Tours.
3. Booking: The act of reserving and purchasing services through the website https://artisticatours.com or any other affiliated sites operated by Artistica Tours. This includes selecting desired tours, specifying dates, providing payment information, and completing the transaction process to secure the requested services.
4. Website/Sites: Refers to https://artisticatours.com and any other websites through which Artistica Tours provides its services. These sites serve as the online platforms where users can access information about available tours, make bookings, and engage with Artistica Tours’ offerings and content.
II.TERMS FOR THE WEBSITE https://artisticatours.com
When using our website or affiliated sites to book your tours and services, we kindly ask that you comply with Icelandic laws and regulations. Additionally, please ensure that all information provided during the booking process is accurate and truthful.
1. Compliance with Laws and Regulations: Users are required to adhere to all applicable Icelandic laws and regulations while using the services provided by Artistica Tours.
2. Acceptance of Terms: By using the website or services provided by Artistica Tours, users are legally bound by both the Privacy Policy and the Terms & Conditions outlined herein.
3. Content Standards: Users agree not to post or upload any content that is offensive, hateful, harmful, or otherwise inappropriate. This includes but is not limited to content that promotes discrimination, violence, or illegal activities.
4. Privacy Protection: Users must not collect, store, or distribute personal information of others without their explicit consent. This includes sensitive data such as names, addresses, contact information, or financial details.
5. Impersonation and Misrepresentation: Users are prohibited from impersonating others or misrepresenting their identity or relationships with others. This includes creating fake accounts, pretending to be someone else, or falsely claiming affiliations.
6. Security Measures: Users agree not to engage in activities that compromise the security or integrity of the website or its users. This includes but is not limited to distributing harmful software, attempting unauthorized access, or interfering with the functionality of the website.
7. Commercial Use Restrictions: Users are not permitted to use any information obtained from the website for commercial purposes without explicit authorization from Artistica Tours. This includes but is not limited to using content, data, or resources for advertising, marketing, or resale purposes.
8. Anti-Spam Policy: Users must refrain from sending unsolicited promotional material or spam messages through the website or its associated channels. This includes bulk emails, advertisements, or other forms of unwanted communication.
9. Consequences of Violation: Artistica Tours reserves the right to take appropriate action, including but not limited to suspending or terminating user access, in cases where these terms are violated. Such actions may be taken at the discretion of Artistica Tours and without prior notice to the user.
10. Disclaimer: Artistica Tours is not liable for damages or losses related to the use of the Website. Participants undertake tours at their own risk. Artistica Tours is not liable for accidents caused by participants or unforeseeable circumstances. Participants are responsible for their health and safety during tours. While we strive to provide accurate and up-to-date information on our website, we cannot guarantee that errors or omissions will not occur. Therefore, we kindly ask for your understanding in this matter. We understand that cancellations and refunds can be a concern for travellers, especially in unpredictable situations. That’s why we’ve outlined our cancellation policy in detail to ensure transparency and clarity for you.
11. Confidentiality: Users acknowledge and agree that any confidential information or proprietary content shared by Artistica Tours, including but not limited to trade secrets, business strategies, and proprietary data, shall be treated as confidential. Users agree not to disclose, distribute, or use such confidential information for any purpose other than the intended use of the services provided by Artistica Tours.
12. Warranties: While Artistica Tours endeavors to provide accurate information, users acknowledge the possibility of inaccuracies. The website may contain inaccurate, incomplete, or out-of-date information. Artistica Tours takes no responsibility for errors or omissions in the content of the website. Artistica Tours shall not be liable for any damages relating to the use of, or reliance upon, the website or such information, features, material, or services.
III. TERMS FOR SERVICES
Once you’ve booked with us, you agree to our service terms and conditions. We want to ensure you have all the details to make your travel experience as smooth as possible.
1. Confirmation of departure times: When you book online, you will receive a confirmation by email stating departure times and the duration of the tours.
2. Duration: The estimated duration of tours as indicated on the Website and/or the Sites are standard times and can vary according to road or weather conditions.
3. Place of departure: It is your responsibility to arrive in time to check in for your tour at the place of departure as stipulated in your voucher and/or booking confirmation. Artistica Tours reserves the right to change the meeting point. Missing the pick-up and/or the tour does not entitle you to a refund of the price paid for the Services.
4. Drop-off: Drop-off is included when you book pick-up with your tour. Drop-off will be at the same location as your pick-up.
5. Baggage on board: Artistica Tours does not take responsibility for minor scratches, cuts, and dents for items that protrude from baggage, such as retractable handles, wheels, straps, etc.
6. Customer with special needs: If you have any special needs and/or requests, you should notify the Artistica Tours by email, as soon as possible. Foldable wheelchairs are permitted in vehicles without additional cost but must be notified in advance. Artistica Tours cannot be responsible for damages on wheelchairs or other medical assistance equipment, that can occur during tours.
7. Re-boarding after stops and rest breaks: When you leave the vehicle during stops and rest breaks when on Day Tours with Artistica Tours, it is your responsibility to ensure you re-board at the scheduled departure time. If you are not coming or you come late, the vehicle will not wait for you. Artistica Tours will not give any refunds or payment if you do not board before the vehicle leaves each stop. In such an event, you will have to re-book or find alternative transport arrangements at your own expense.
8. Safety onboard the vehicles: The safety and comfort of the customers of Artistica Tours is our main goal. The fleet of Artistica Tours includes buses, minibuses, monovolumes, and 4×4 cars, of all types and sizes, all equipped with safety belts. All customers of Artistica Tours, are required to use safety belts when traveling with the vehicles of Artistica Tours as stated in Icelandic law. According to Icelandic law children under 135 cm in size must sit in appropriate child safety seats secured with seatbelts anytime, when a vehicle is in motion. Artistica Tours has a limited number of children’s safety car seats and infant chairs available, free of charge.
9. Clothing: Sturdy shoes and warm outdoor wear should be worn when traveling in Iceland during all seasons. Most tours include short walks and/or hikes in nature.
10. Lost & found: All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, or damage to your luggage and/or personal equipment/clothing. If you lose clothes and/or other items in your possession during your trip with us, you can contact us by sending an e-mail to artistica.tours@gmail.com. Artistica Tours takes no liability for damages and/or losses of items in its tour. If an item is found in our tour, Artistica Tours takes it aside and keeps it for 30 days from the date it is found. If you contact us within the time limit mentioned and the item is found, you must provide us with an address to send it to you as soon as practicable. You must pay the cost of delivering the item. If we do not have an address, we will give the item to charity and accept no liability for the item being given to charity. It is the traveller’s responsibility to look after their personal belongings. All personal items, including coats, cameras, handbags, and similar personal articles should remain at all times through the excursion under your personal control.
11. Feedback & Complaints: Artistica Tours welcomes you to send a line with your feedback on our tours. If you, for some reason, are not satisfied with our Services, please, contact us as soon as possible. We value your feedback and encourage you to share your thoughts and experiences with us. Your input helps us improve our services and tailor future experiences.
12. Photography & Filming: It is allowed to take photos and videos during stops on our tours. Please note that it is not allowed to fly drones during our stops as most sites do not allow drone flights. If you are using a drone, you will do it at your responsibility. We remind passengers to be considerate when taking pictures where other people might be visible.
IV. PRICES, PAYMENTS, & PROMOTIONAL CODE
1. Prices: Prices for the Services provided by Artistica Tours are in Icelandic Kronas (ISK). Artistica Tours is not responsible for currency fluctuations and/or fees (such as bank transfer fees, credit card fees, or any other fees that may be applied outside our control). All charges are made in Icelandic Krona (ISK). On artisticatours.com you can view the prices in other currencies as well, however, these currencies are just an approximation. Currency exchange is not being followed each day, so the prices displayed on the website might not be the same as the time of the booking. Artistica Tours’s detailed excursion descriptions list all features included in each excursion, which may or may not include guide services, meals, transportation, and entrance fees.
2. Payments: There is a charge and/or fee of 1,5 % for processing credit card payments when the services are purchased. Artistica Tours accepts all the major credit cards.
3. Promotional code: Special promotional code (“Promo Code”), when offered by Artistica Tours, must be entered on the payment page of the Website or the Sites at the time of booking. A maximum of one Promo Code per booking can be used.
V. MODIFICATION OF TERMS & CONDITIONS
Artistica Tours reserves the right to modify these terms and conditions at any time without prior notice. Any modifications will be posted on our website and will be effective immediately. Your continued use of our website and services constitutes acceptance of these modifications.
This clause grants Artistica Tours the authority to update and amend the terms and conditions governing the use of its services. It ensures that Artistica Tours can adapt to changing circumstances, legal requirements, or business needs without the necessity of prior notice to users.
By explicitly stating that modifications will be posted on the website and become effective immediately, users are informed of where to find updated terms and are deemed to have accepted these changes by continuing to use the website and its services after modifications have been made. This helps maintain transparency and ensures that users are aware of their obligations and rights under the latest version of the terms and conditions.
VI. JURISDICTION
Users consent to the exclusive jurisdiction and venue of the courts in Iceland for any disputes arising out of or relating to the use of Artistica Tours’ services or these Terms & Conditions. Any legal proceedings shall be conducted by Icelandic law, and users waive any objection to such jurisdiction or venue on grounds of inconvenience or otherwise.
This provision establishes the legal framework for resolving disputes between users and Artistica Tours. By consenting to the exclusive jurisdiction and venue of Icelandic courts, users agree that any legal actions arising from their use of Artistica Tours’ services or any disputes related to the terms and conditions will be addressed within the Icelandic legal system.
Additionally, the clause specifies that legal proceedings shall be conducted according to Icelandic law, ensuring consistency and clarity in the application of legal principles. Users waive any objections to this jurisdiction or venue, underscoring their acknowledgment and acceptance of the legal framework established by Artistica Tours.
VII. BOOKINGS, CANCELLATIONS & REFUNDS
1. Booking liability: Booking the services, whether or not by instructions from you or a 3rd party, is subject to your review and confirmation. If you don’t send us comments about your booking, (the number of persons booked, timing, dates, and locations of departures) as soon as practicable before your trip, Artistica Tours doesn’t accept any liability for any errors and/or omissions in the booking confirmation and/or the services provided. You are responsible for providing Artistica Tours with the correct contact information in the event changes are made to the services you booked with us.
2. Cancellations: You can cancel your day tour up to 24 hours before the departure time of the tour and receive a refund. In this case, a processing fee of 3,5 % percent is deducted if a booking needs to be canceled from the system and refunded (this represents our costs for charges for processing credit cards). The cancellation time is according to our local time, GMT. All cancellations must be made in writing and should be sent to artistica.tours@gmail.com. If you can’t send us your cancellation via email, please send a WhatsApp, SMS, or call +354 788 1888.
In case of a cancellation or change of schedule or tour by Artistica Tours, you will be notified via email/phone call. In any case of cancellation or change, you will be offered a new date, a new tour, or a full refund. Please note that other cancellation policies may apply if you have made your reservation through a travel agency or third party.
2.1 Cancellation of private tours & group tours (groups bigger than 12 passengers): You can cancel your private tour up to 48 hours before the departure time, and receive a 90% refund (10% service & administrative fees will be withheld). No refund is given if a cancellation request is sent within less than 48 hours before the departure time of the tour.
2.2 Cancellation of private customised tours: You can cancel a private customized tour up to 48 hours before the departure time, and receive a 90% refund (10% service & administrative fees will be withheld). A private customized tour is meant to be intended as a private tour whose itinerary has been customized and differs from the standard Artistica Tours advertised on the website; payment for these kinds of tours has been made through a payment link after a customized quotation. No refund is given if a cancellation request is sent within less than 48 hours before the departure time of the tour.
3. Refunds: Refund policies vary based on cancellation timing and are subject to Artistica Tours’ discretion. No refund is given if a tour is cancelled within less than 24 hours before the departure time of the tour. Most of the services offered on the Website and/or the Sites are refundable when cancelled up to 24 hours before departure. We hope you understand as by that time we will have already made all the arrangements for your tour and can’t give your seat out to another passenger. Refunds will be made to the credit card used to purchase tour(s), please allow 5-10 business days for the refund to appear on your bank statement. For tours purchased through travel agencies or third parties, please get in contact with your travel agency and ask for a refund after reconfirmation of the tour cancellation with our office. Please note a refund is not possible once the tour is provided and the client goes on tour.
VIII. TRAVEL INSURANCE
Individual travel insurance is not included in the quoted prices. It is recommended that clients take travel insurance against contingencies, including compensation for medical costs and cancellation fees. In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility for such costs will be borne by the client.
As with any world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world. Artistica Tours doesn’t take responsibility for losses and/or expenses due to delays or changes of flights, injury, damages, negligence, weather, war, and/or other unforeseeable causes.
This clause emphasizes the importance of purchasing travel insurance to protect against unforeseen circumstances during travel. It advises users to obtain a travel insurance policy in their home country that not only covers cancellation costs but also provides coverage for other risks such as medical emergencies, lost luggage, and trip interruption.
By recommending travel insurance, Artistica Tours aims to empower users to mitigate potential financial losses and disruptions that may arise during their travels. It highlights that while travel insurance is typically affordable, it offers invaluable peace of mind and protection against various risks.
Furthermore, the clause clarifies that Artistica Tours does not assume responsibility for losses or expenses resulting from events beyond its control, including flight delays, traffic accidents, injuries, damages, weather-related incidents, or other unforeseeable causes. This disclaimer underscores the need for travelers to take proactive measures to safeguard their interests and investments through travel insurance coverage.
IX. ICELANDIC WEATHER
Artistica Tours reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather and/or road conditions. On some occasions, we may need to cancel a tour or activity, in full or in part, due to harsh weather conditions. We will only do so if we feel the weather might put you or someone in our team at risk.
This clause addresses the unpredictability of Icelandic weather and its potential impact on tours and activities provided by Artistica Tours. It acknowledges that adverse weather conditions, such as storms or extreme cold, may necessitate changes to planned routes, itineraries, or timetables to ensure the safety and well-being of both customers and staff.
In cases where the weather poses a significant risk, Artistica Tours reserves the right to cancel a tour or activity either partially or in full. This decision is made with the safety of customers and staff as the top priority.
X. SHORE EXCURSIONS
Artistica Tours reserves the right to cancel any excursion due to adverse weather conditions or any other necessary reason. In such cases, we will issue a full refund and shall not be liable for any loss incurred due to the cancellation.
If the tour is canceled due to a delay in ship arrival or an inability of a ship to call on a particular port up to 24 hours before the excursion’s departure, we will issue a refund for the payment made. In this case, a processing fee of 3,5 % percent is deducted if a booking needs to be canceled from the system and refunded (this represents our costs for charges for processing credit cards).
If the tour is canceled for an inability of a ship to call on a particular harbor (the cruise ship is unable to dock at the harbor) between 24 hours – 3 hours before departure, we will refund 95% of the payment. The remaining 5% covers our costs for charges for processing credit cards, and reservation system fees.
If a tour is canceled for an inability of a ship to call on a particular harbor (the cruise ship is unable to dock at the harbor) between 3 hours – 30 minutes before departure, we will refund 90% of the payment. The remaining 10% covers our costs for charges for processing credit cards, reservation system fees, beverages, and other expenses related to preparing for the excursion.
If a participant cancels the excursion less than 24 hours before the departure, no refund will be issued. This policy applies even if the cancellation is followed by a delay in ship arrival or an inability of the ship to call on a particular port.
To receive a refund for a canceled excursion, you must submit a refund request by contacting Artistica Tours within 14 days of the excursion’s departure date. Participants who choose not to participate due to weather conditions are not eligible for refunds. Additionally, participants who voluntarily leave designated tour transportation are responsible for arranging their transportation back to the vessel’s landing place at their own expense, emphasizing personal responsibility and accountability for individual decisions during excursions.
Artistica Tours have the right to change routes, schedules, and itineraries if needed. This might be applied due to bad weather, road conditions or any other unforeseen reasons. We advise all travelers to purchase comprehensive travel insurance to minimize possible losses due to unforeseeable situations during the trip.
Artistica Tours does not accept liability for any loss, accidents, injuries, or sickness during a tour. Artistica Tours does not assess responsibility for injuries or accidents that are caused by clients’ actions, or their failure to follow guidelines given by your guide at any time.
XI. ASSUMED RISK & OUTDOOR ACTIVITIES
Definitions:
Assumed Risk: Refers to the acknowledgment and acceptance of potential hazards and dangers associated with outdoor activities and excursions organized by Artistica Tours.
Outdoor Activities: Refers to any tours, excursions, or activities offered by Artistica Tours that take place outdoors, including but not limited to hiking, trekking, glacier walks, day tours, and other adventure activities.
Participants in outdoor activities organized by Artistica Tours acknowledge and accept the inherent risks and hazards associated with such activities. These risks may include but are not limited to, uneven terrain, terrain challenges, weather conditions, slippery surfaces, inclement weather, wildlife encounters, traffic accidents, and physical exertion.
By choosing to participate in outdoor activities, participants understand that accidents, injuries, or unforeseen events may occur despite the precautions taken by Artistica Tours and its guides. Participants agree to assume all risks associated with the activity and waive any claims against Artistica Tours for injuries, damages, or losses incurred during the activity. By choosing to participate, participants acknowledge these risks and agree to assume full responsibility.
Participants are responsible for ensuring that they are physically and mentally prepared for the challenges posed by outdoor activities. It is recommended that participants follow all safety instructions provided by Artistica Tours guides and use appropriate gear and equipment.
Artistica Tours reserves the right to modify or cancel outdoor activities in the event of adverse weather conditions, safety concerns, or other unforeseen circumstances. Participants will be informed of any changes or cancellations as soon as possible. Clear communication regarding any changes or cancellations will be provided to participants to maintain transparency and trust.
XII. ALCOHOL & DRUGS
Definitions:
Alcohol & Drugs: Refers to the consumption or use of alcoholic beverages and controlled substances, including illegal drugs and prescription medications, that may impair judgment, coordination, or behavior.
Participants in tours, excursions, or activities organized by Artistica Tours are prohibited from consuming alcohol or using drugs before or during the duration of the activity. This policy is in place to ensure the safety of all participants and to maintain a respectful and enjoyable environment for everyone involved.
Alcohol consumption or drug use can impair judgment, coordination, and decision-making abilities, increasing the risk of accidents, injuries, or disruptive behavior. Therefore, participants are expected to refrain from consuming alcohol or using drugs that may impair their ability to safely participate in the activity.
Any participant found to be under the influence of alcohol or drugs during the activity may be asked to leave the tour or excursion at the discretion of Artistica Tours guides or staff. No refunds will be provided for participants who are removed from the activity due to violation of this policy.
Participants are responsible for ensuring that they are not under the influence of alcohol or drugs at the start of the activity. It is recommended that participants refrain from consuming alcohol or using drugs in the hours leading up to the activity to ensure their full participation and enjoyment.
This measure is essential for maintaining a safe and enjoyable experience for everyone involved and minimizing the risk of accidents or disruptive behavior.